VETASSESS Customer Feedback Policy
VETASSESS knows the importance of feedback from customers for the business. Purpose: This policy outlines the approach to feedback management including complaints and compliments. The team at VETASSESS will happily get and respond to all feedback from customers in a professional, respectful and timely manner. In line with the quality principles, a culture of continuous improvement and subsequent feedback is encouraged due to being important for the growth of the business. The policy adheres to applicable Australian government legal requirements, guidelines, and standards. The policy is based on the principles of natural justice and procedural fairness. It will be ensured that complaints are recorded, acknowledged, and dealt with effectively, efficiently, and fairly. Any concerns from customers will be dealt with impartially and equitably, respecting all privacy and confidentiality matters. Scope of this policy: This policy is for anyone wishing to offer feedback on...